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Terms and Conditions for the extended program:

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  1. The post must be Public.

  2. This Program is only applicable to Snoorza’s mattress with a purchase date of less than a year.

  3. Each mattress is only entitled to a warranty extension once.

  4. You will receive an updated confirmation on your extended warranty application via email in 5 working days

  5. Snoorza reserves the right to make any changes where it deems necessary in its absolute discretion to these Terms and Conditions at anytime. The decisions of Snoorza on all matters relating to the Programme shall be final and binding on all customers.

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General Terms and Conditions for mattress:

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WARRANTY, REFUND & RETURN

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  • Snoorza mattress – 10 year limited warranty.

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THIS LIMITED WARRANTY COVERS THE FOLLOWING:

  • Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).

  • Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

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THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

  • A normal increase in softness of the foam & spring which does not affect the actual pressure-relieving properties of the product.

  • Individual comfort preferences relating to firmness, design, materials and feel.

  • Damage due to use with an inappropriate foundation.

  • Damage incurred by transportation after initial delivery provided by Snoorza.

  • Damage resulting from washing or drying the mattress cover.

  • Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.

  • Normal wear and tear such as, but not limited to: scratches, indentations, cuts, discolouration, shrinkage, fabric pilling, stains and/or any damages resulting from everyday accidents.

  • Products that have been incorrectly assembled and/or used improperly.

  • Products that have been used outdoors.

  • Products that have been altered or cleaned using cleaning products or methods that are not specifically provided by Snoorza

  • Any warranty claim is only applicable within the country of original delivery by the original purchaser.

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IMPORTANT

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If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at support@snoorza.com within three (3) days of receipt of your delivery.

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Snoorza will determine whether a repair or replacement of a defective mattress is appropriate. Claims covered under this limited warranty may be made by reaching us at support@snoorza.com

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